FAQ
Do you offer in-person or tele-health counseling?
We offer both.
Telehealth – Most of our clients prefer the convenience and flexibility of working with their counselor by phone or video call. Telehealth tends to save our clients money and time by eliminating the need for travel, parking, childcare, or taking additional time off work. According to research, telehealth is as effective (more in some cases) than in-person counseling.
In-person – for clients who would rather attend counseling in-person, we offer in-person sessions at our offices in Hemet, Rancho Cucamonga, Riverside, San Bernardino and Temecula.
Do you accept insurance? What are your Fees?
IEHP – We accept the Inland Empire Health Plan (IEHP). Clients do not need referral from their primary care doctor to start counseling. You can call member services – 800-440-IEHP (4347) and request a referral for Redwood Counseling. If you would like assistance with getting the referral, we can do it for you.
All other plans – For all other insurance plans we are considered an out of network provider. In these cases, we ask that client’s pay cash and request reimbursement from their health insurance company. We recommend that potential new clients consult with their insurance company about their out of network provider reimbursement policy.
Fees – $150-$250 per clinical hour. We accept cash, debit and all major credit cards.
When are appointments available?
Monday to Saturday – Morning, afternoon and evening.
Who will I work with? Do I get to pick my counselor?
If you would like to work with a specific member of the Redwood team let us know. Otherwise, we will ask about your needs during the pre-admission process and get you set up with the Redwood clinician best suited to help you.
I have questions. Is there someone I can speak with?
Of course! You can reach us in a few different ways.
The easiest option is probably via phone. We answer immediately in most cases.
Our number is: (951) 652-2600
You should also feel free to email us or visit our ‘Contact Us’ page, here on our website, and fill out our online form. No matter which way you choose, someone from our team will be ready to assist you.
Email: info@RedwoodCounseling.com
Online Form: Contact Us Page
